Digi999 takes your privacy seriously. This document clearly explains what data we collect, how we use it, who can access it, and your rights as a Malaysian player to control your own personal information.
Welcome to the digi999 Privacy Policy. This document explains how the digi999 platform ("we", "the platform") collects, uses, stores, and protects your personal data as a registered user or visitor of digi999.click.
Digi999 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection legislation in force in Malaysia. We believe that player trust is our most valuable asset, and protecting your personal data is part of our responsibility to the Malaysian player community.
Digi999 never sells your personal data to any third party for marketing purposes. The data we collect is used solely to provide and improve our services to Malaysian players, ensure platform security, and meet applicable legal obligations.
This Privacy Policy applies to all individuals who use the digi999 platform, including registered players, prospective players in the process of registering, and general visitors to digi999.click. By using the digi999 platform, you agree that your personal data will be processed in accordance with the terms set out in this Privacy Policy.
This policy covers all services provided by digi999, including slots, Live Casino, Malaysia Super League and EPL football betting, live matches, badminton betting, e-sports, and all other features within our platform. It also covers all communication channels between you and digi999, such as live chat, email, and in-platform forms.
Digi999 collects personal data in several ways — directly from you during registration and platform use, automatically through standard tracking technologies, and in some cases from trusted third parties such as payment providers.
The types of data we collect include:
Important Note: digi999 will never ask for your credit or debit card number directly. All financial transactions are processed through certified third-party secure payment gateways — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX. digi999 does not store your full card number anywhere in our systems.
Every piece of data digi999 collects has a clear and legitimate purpose. We do not collect data that is unnecessary, and we do not use your data for purposes unrelated to delivering digi999's services to you.
Digi999 uses your gameplay activity data to monitor patterns that may indicate a gambling problem — such as a sudden spike in bet amounts or unusually long playing sessions. This is done solely for player protection purposes and not for marketing. If our system detects a concerning pattern, our team may proactively reach out to offer support resources.
Digi999 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data with certain parties in order for digi999's services to function properly.
digi999's Commitment: We have never sold and will never sell our players' personal data to advertisers, data brokers, or any third party for marketing purposes. Any data sharing that takes place is strictly for legitimate operational purposes and is limited to the minimum data necessary.
Digi999 invests significantly in security infrastructure to ensure your personal data is protected at all times. Below are the key security layers we use to safeguard your information.
While digi999 takes all reasonable measures to protect your data, no system can be guaranteed 100% secure against all cyber threats. We encourage you to play an active role in protecting your own data — use a strong password, never share your login credentials, and contact us immediately if you suspect any unauthorised access to your digi999 account.
Like most websites, digi999 uses cookies and similar tracking technologies to enhance your experience on our platform. Here is an overview of how we use these technologies.
You can manage or disable non-essential cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the digi999 platform. Disabling essential cookies will prevent you from logging in or using the platform's security features. For guidance on managing cookies in major browsers, refer to your browser's help documentation (Chrome, Safari, Firefox, Edge).
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles, you have certain rights regarding your personal data held by digi999. digi999 respects and facilitates the exercise of these rights.
You have the right to request a copy of all personal data held by digi999 about you. Your request will be processed within 72 hours and sent to your registered email address.
If any personal data held by digi999 is inaccurate or out of date, you have the right to request a correction. Basic profile information can be updated directly within your account.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal retention requirements — financial transaction data may need to be retained for a specified period under Malaysian law.
You may object to the processing of your data for direct marketing purposes at any time. Once an objection is received, digi999 will immediately stop using your data for marketing.
You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer to another service provider if you wish.
Under certain circumstances, you may request that digi999 restrict the processing of your data — for example, while a query regarding data accuracy is being resolved.
To exercise any of the rights above, contact digi999 by email at support@digi999.click stating the right you wish to exercise and your account details. We will respond within 72 hours.
Digi999 does not retain your personal data for longer than is necessary for the purpose it was collected, or beyond what is required by Malaysian law. Below are our data retention guidelines.
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked back to you as an individual.
digi999's Strict Policy: The digi999 platform is exclusively for individuals aged 18 and above. digi999 does not knowingly collect, store, or process the personal data of anyone under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will delete it immediately and close the account in question.
If you are a parent or guardian who believes that your child under the age of 18 has registered an account on digi999, please contact us immediately by email at support@digi999.click. We will take immediate action to close the account and delete all associated data.
If you have any questions or concerns, or wish to exercise your rights regarding your personal data on digi999, please reach out to our team through the following channels.
For enquiries specifically related to privacy and personal data protection:
Digi999 reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. We will notify registered players of any material changes via email or in-platform notifications. The "Last Updated" date at the top of this document will always reflect the most current version in effect.
If you are unsatisfied with how digi999 has handled your personal data after contacting us, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP). However, we encourage you to reach out to digi999 first so that we can address your concerns directly and promptly.
Six data protection guarantees we provide to every player
Every bit of data transmitted between your device and digi999's servers is encrypted using 256-bit SSL — the same industry-leading security standard used by major Malaysian financial institutions including Maybank and CIMB. You can verify this by checking the padlock icon in your browser's address bar.
Digi999 has never and will never sell, rent, or disclose our players' personal data to advertisers or third-party data brokers. Your data belongs to you — we are simply a responsible custodian, ensuring it is used solely to enable you to enjoy digi999's services safely.
Digi999's Privacy Policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means that as a Malaysian player, you have legally protected rights over how your data is processed — and digi999 respects those rights unconditionally.
You have the right to access, correct, delete, and transfer your personal data held by digi999 at any time. You may also object to the use of your data for marketing purposes or request a restriction on processing. All such requests are handled within 72 hours by our privacy team.
Just as your funds are held in an account separate from the company's operating funds, your personal data is stored in isolated systems with strict access controls. No digi999 staff member can access your data without a legitimate operational need and two-factor authentication.
If you have any questions or concerns about your data privacy at digi999, our support team is available at all times via live chat — in Bahasa Malaysia. There is no need to navigate complex legal jargon; we will explain everything in plain, straightforward language.
Answers to the most frequently asked questions about data privacy on our platform
Other important information Malaysian players should know